Fast And Easy Claims 

Loya Insurance Group has three claim branches to quickly service your claim by a large staff of dedicated claims professionals. Customer Service is our number one priority and we pride ourselves on the efficient processing of automobile claims.

To report a new claim, please call 1-800-880-0472 and a representative will be happy to assist you. Office hours are from 7:00 am to 8:00 pm (MST) Monday through Friday, and Saturday from 7:00 am to 4:00 pm (MST). 

We will ask you to provide some initial information regarding the claim. In return, your loss report will be assigned to a liability claims adjuster who will be in contact with you within 24 hours of your reporting the claim.

Auto Claims Process Defined

After reporting the claim to us, a liability adjuster will be assigned to handle the claim throughout the investigative process. We will:

  • Review the insurance policy and coverages to determine what types of damages or injuries are covered.
  • Contact all parties to the loss and obtain their statement of the accident facts. We usually achieve this within the first twenty-four hours of the loss report.
  • Dispatch an appraiser to view your vehicle and provide an estimate of the damages.
  • Where liability is questionable, obtain additional facts or evidence regarding the loss, such as police reports, scene photo's, witness statements, and review state and local traffic laws.
  • Come to a final disposition of the claim based on all the evidence gathered during the liability investigation.


Loya Insurance Group makes paying your auto insurance bill easy and convenient with our online, secure payment processor.


Questions about your Loya Insurance Group policy or switching to Loya Insurance Group auto insurance? Speak to one of our insurance specialists today.

Questions? 1.888.248.8787

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